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Support

We publish policies and procedures on how we support our customers, both large and small, regular and casual.  These policies tell you what you will receive and what it will cost.  If you are contacting us for service, these policies will be applied to you.

A brief description of these Policies is below.  There are links to any related published procedures.

  • What Our Customers Say

    Firstly, thank you for being so professional.  Since installing our IdealPOS system in 2009 we have had numerous IT companies involved, and by all means you guys are way above anyone else we have used.  Your fast response and problem solving capabilities, coupled with your vast knowledge of the product software is of great value and our POS system is running more efficiently than ever.  It’s a pleasure to have such a professional company onboard.

    Andrew and Julie Pickett of Bakers Dozen.  (6 retail outlets in Tasmania)

    Deciding on a POS system was one of the hardest decisions we made when starting our business.  We looked at many different options available at the time.  We found that having Rod and Michael there to help set everything up was really important.  They are only ever a phone call away and are very knowledgeable.  It makes our business run smoother and more efficiently than we could have imagined.   Being able to access the system live from home has been a huge advantage.   A very worth while investment.

    Clare and Brendan Dean of Port Arthur Lavender

     

  • General Technical Support
  • POS System and Cash Register Support
  • Telephone and Remote Support
  • Casual and Non-Customer Support
  • Warranty
  • Service Rates